How Convoy Auto Repair Captured
After-Hours Calls and Increased Weekly Bookings
STEP 1
Industry
Industry:
Independent
Auto Repair
STEP 1
Operation
Operation
High-volume
local shop
STEP 1
Challenge:
Challenge:
After-hours missed calls, lost booking opportunities
STEP 1
Solution:
Solution:
24/7 AI call handling and scheduling
After-Hours Calls Were Being Lost Completely
The reality:
Customers searching at night:
Want to book immediately
Don’t wait until morning
But when the shop was closed:
Calls went to voicemail
Many customers never called back
Convoy Auto Repair was
getting calls:
Early mornings
Evenings
Weekends
24/7 Call Coverage Without Hiring Staff
TorQi implemented a fully managed system that:
Answered calls 24/7
Captured customer details
Scheduled appointments
Followed up automatically
From Voicemail to Booked Jobs —
Even When Closed
Instead of:
Missed calls overnight
Voicemail backlog
They now had:
Booked appointments before opening
Captured leads every night
More Weekly Bookings Without More Work
Increased a from after-hours calls
Reduced missed opportunities
No more voicemail backlog
The real impact:
More jobs scheduled
More consistent weekly revenue
Better utilization of existing demand
