1. Introduction
Torqi Technologies Inc (“Torqi,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, process, and protect information when you use our AI voice agent platform and related services (the “Service”).
This policy applies to:
- Clients (business users of Torqi)
- End users (callers interacting with Torqi-powered systems)
2. Information We Collect
2.1 Information Provided by Clients
We collect information you provide when using the Service, including:
- Name, business name, and contact details
- Account credentials
- Billing and payment information
- Business configuration data (scripts, workflows, integrations)
2.2 Call Data (VERY IMPORTANT)
When the Service is used, we may collect and process:
- Call recordings (audio)
- Call transcripts
- Caller phone numbers
- Caller-provided information (e.g., name, service request)
- Call metadata (time, duration, outcome)
2.3 Automatically Collected Information
We may collect:
- IP address
- Device/browser information
- Usage data and logs
- System performance data
2.4 Third-Party Data
We may receive data from integrations such as:
- CRM systems (e.g., Tekmetric, ShopMonkey)
- Calendar systems
- Telephony providers
3. How We Use Information
We use collected information to:
- Provide and operate the Service
- Process and route calls
- Generate transcripts and analytics
- Integrate with client systems
- Provide customer support
- Improve and optimize our AI systems
- Ensure security and prevent abuse
- Comply with legal obligations
4. AI & Automated Processing Disclosure
Torqi uses artificial intelligence and automated systems to:
- process conversations
- generate responses
- extract and summarize information
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You acknowledge that:
- interactions may be handled by AI, not humans
- outputs may not always be accurate
- AI systems continuously learn and improve
5. Call Recording & Consent Responsibilities
IMPORTANT LEGAL NOTICE
Torqi may record and process calls depending on client configuration.
‍Client Responsibility:
Clients are solely responsible for:
- informing callers that calls may be recorded
- obtaining any required consent under applicable laws
- complying with federal, state, and international regulations
Torqi acts as a service provider/data processor and does not control how clients obtain consent.
6. How We Share Information
We may share information with:
6.1 Service Providers
- cloud hosting providers
- telephony providers (e.g., Twilio)
- AI infrastructure providers
- analytics tools
These providers are contractually obligated to protect data.
6.2 Legal Compliance
We may disclose information:
- to comply with legal obligations
- to respond to lawful requests (subpoenas, court orders)
- to protect rights, safety, and security
6.3 Business Transfers
In the event of:
- merger
- acquisition
- sale of assets
data may be transferred as part of the transaction.
7. Data Retention
We retain data only as long as necessary to:
- provide the Service
- comply with legal obligations
- resolve disputes
- enforce agreements
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Call recordings and transcripts may be retained based on:
- client configuration
- operational needs
8. Data Security
We implement reasonable technical and organizational safeguards to protect data.
However:
- no system is completely secure
- we cannot guarantee absolute security
9. Your Rights (Clients & End Users)
Depending on your location, you may have rights to:
- access your data
- correct inaccurate data
- request deletion
- restrict processing
Requests can be submitted to: support@torqi.ai
10. U.S. State Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
- request disclosure of data collected
- request deletion of personal information
- opt out of certain data sharing
Torqi does not sell personal data.
11. International Data Transfers
Data may be processed in the United States or other countries where our service providers operate.
We take steps to ensure appropriate safeguards are in place.
12. Children’s Privacy
The Service is not intended for individuals under 18.
We do not knowingly collect personal information from children.
13. Cookies & Tracking
We may use cookies and similar technologies to:
- improve functionality
- analyze usage
- enhance user experience
You can control cookies through your browser settings.
14. Third-Party Links
Our Service may include links to third-party websites.
We are not responsible for their privacy practices.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated via:
- email
- dashboard notification
16. Contact Information
Torqi Technologies Inc
Legal Department
1111B S Governors Ave # 50550
Dover, DE 19904
Email: support@torqi.ai