How Toole’s Garage Increased
Booked Appointments by Capturing Missed Calls
STEP 1
Industry
Industry:
Independent
Auto Repair
STEP 1
Operation
Operation
Multi-location
service shop
STEP 1
Challenge:
Challenge:
Missed calls during peak hours, overloaded front desk
STEP 1
Solution:
Solution:
Fully managed AI voice agent for call handling and scheduling
Phones Were Ringing — But Not Always Getting Answered
At Toole’s Garage, demand wasn’t the issue.
But during peak hours:
Advisors were helping customers at the counter
Calls came in while ROs were being written
Phones rang without being picked up
When calls went to voicemail:
Many customers didn’t leave messages
They called another shop
They had:
Consistent inbound calls
Strong local reputation
Steady flow of new customers
A Fully Managed Call Handling System
TorQi implemented a fully managed AI voice agent customized to Toole’s workflow.
The system:
Answered every call instantly
Collected customer and vehicle details
Scheduled appointments directly
Handled overflow during busy hours
TorQi handled:
Inbound call answering
Service intake
Appointment scheduling
After-hours call capture
No setup required from their team
No scripts to write
No system to manage
From Missed Calls to Booked Jobs
Instead of relying on voicemail:
During peak hours:
More Appointments Without Adding Staff
The real impact:
More cars scheduled
Fewer lost opportunities
Higher daily booking consistency
