Stop Losing Repair Jobs to Missed Calls

TorQi helps busy repair shops answer overflow and after-hours calls, capture appointment requests, and protect high-value repair opportunities — without adding another advisor.

Your advisors can't write ROs, explain estimates, and answer every call at once. TorQi covers the calls they can't grab.

See TorQi Answer Shop Calls

Built for busy independent shops, European/import specialists, and growing repair groups — not one-man shops or tire-only lots.

📞
Incoming call · 11:42 AM
Both advisors are writing ROs
✓
Caught by TorQi
Intake captured · routed to your desk
CustomerDana W.
Vehicle'17 F-150
IssueBrake noise, drivable
WantsAppt Thursday AM
● Summary sent to your service desk
Best fit 5–12 bay independent shops· 2+ advisors· 200+ reviews· European/import specialists· growing repair groups
The leak

Every call your advisor can't grab is a job at the next shop.

Here's how a normal Tuesday turns into a lost RO:

11:42 AM
Advisor's writing an RO
Customer at the counter
+30 sec
Explaining an estimate
Second caller on hold
+45 sec
Phone rings again
Brake job · no-start · diagnostic
+2 min
Books the next shop
No voicemail. Gone.
After hours
It's worse — every call goes to voicemail and most never call back. A high-value diagnostic from an import owner won't leave a second message; they're already dialing the next specialist.

You pay for SEO, reviews, and referrals to make that phone ring. Losing the call is paying for the lead and handing it to the shop down the street.

Before TorQi
✕ Phone rings while both advisors are buried
✕ Caller hangs up, books the next shop
✕ After-hours calls hit voicemail
✕ High-value diagnostic lost — no second voicemail
✕ No idea how many calls you missed
After TorQi
✓ Overflow call answered, intake run
✓ Appointment request captured + routed
✓ After-hours calls caught, 24/7
✓ Urgent / tow-in flagged to your team
✓ Daily summary of every call captured
Who it's for

Built for shops with real call volume.

High-volume independent shops

Your advisors are maxed and calls slip during the rush.

→ Every overflow and after-hours call answered and routed.

European / import specialists

A missed call isn't a tire-kicker — it's a high-value diagnostic from an owner who won't call back.

→ Professional intake on every call, routed to your advisor.

Multi-location repair groups (2–10)

Coverage is solid at one store and leaky at another — and you can't see it.

→ Consistent coverage + location-level summaries.

Diesel / fleet · transmission shops

High-value, recurring work — an urgent call you can't grab is real money.

→ Answers and captures the job while your guys are wrenching.

High-volume tire + full-service repair

Heavy call volume, and service appointments slip between the price-shoppers.

→ Captures the real appointment calls and routes them.

Not best for

One-man shops, mobile mechanics, low-end tire-only lots, or shops with no real phone volume. TorQi is a managed service — built for shops busy enough to justify it.

AI Receptionist

A receptionist that answers when your advisors can't.

TorQi answers your overflow and after-hours calls so the ones your advisors can't grab don't disappear into voicemail. It runs your service intake, captures the appointment request, and routes the urgent ones — built around how your shop already works.

TorQi backs up your advisors — it doesn't replace them. It gives your advisors breathing room without taking control away from them. Fully managed: you don't configure TorQi. We do.
  • Answers overflow & after-hours calls — when advisors are buried and when you're closed
  • Captures the appointment request — and books it when your approved scheduling setup supports it
  • Captures customer & vehicle info — name, phone, year/make/model
  • Runs service intake — the symptom, the service needed, how urgent
  • Routes urgent calls — a no-start or tow-in gets flagged to your team
  • Sends a call summary after every call, plus a daily summary
  • Supports Spanish depending on setup
On every call

Every call comes back as a service-ready lead — not a missed call.

Contact
Customer name + phone
Vehicle
Year / make / model
Need
Symptoms / service
What's actually wrong
Urgency
Drivable vs. no-start
Timing
Preferred appt time
Safety
Tow-in flag
Surfaced for your team
History
New vs. returning
Language
Spanish need
Flagged (if enabled)
Recap
Call summary
Routed to your desk
European / import specialists

High-value calls shouldn't go to voicemail.

A missed call here isn't a tire-kicker — it's a diagnostic or major repair worth real money, from an owner calling more than one specialist.

BMWMercedesAudiPorscheVWLand RoverLexus
They won't leave a second voicemail. Whoever answers — professionally — wins the job.
TorQi answers 24/7 with a clean intake, captures the caller, and routes it to your advisor — so one missed call isn't a high-dollar repair somewhere else.

It captures and routes; it doesn't diagnose or quote.

🔧
High-value call captured
After hours · routed to advisor
CustomerAndre P.
Vehicle'18 BMW X5
ConcernCheck-engine + rough idle
WantsDiagnostic appt
TypeNew customer
UrgencyThis week
▲ High-value diagnostic — flagged for advisor callback
How it works

You don't build it. We do.

Tell us about your shopHours, services, how you want calls routed, and your intake preferences.
We build your AI receptionistCall flows, intake questions, and routing rules — set up around your process.
We test the call flow before launchSo it sounds right and routes right from day one.
TorQi answers your overflow & after-hours callsCaptures the appointment request, runs intake, routes the urgent ones.
You review summaries & decide to keep it liveOn a managed monthly plan that fits your volume.
Fully managed

You do not configure TorQi. We do.

Other AI tools expect you to:

  • Write the scripts
  • Build the workflows
  • Connect the calendars
  • Monitor the calls
  • Fix what breaks
  • Train your staff on it

TorQi does it for you:

  • Writes the scripts
  • Builds the call flows
  • Tests the calls before launch
  • Monitors call quality
  • Tunes the agent
  • Updates your hours, services & routing
  • Sends you the reports

You run a shop, not an IT department. That's the point.

Works with your process

Works around the systems you already run.

TorQi fits your current phone and scheduling process — no rip-and-replace. It can hand off summaries by email, SMS, a dashboard, or into your CRM, depending on your setup, and it works alongside Tekmetric, Shopmonkey, AutoLeap, Shop-Ware, Protractor, Mitchell, RO Writer, your calendar, or a simple email summary.

Direct booking and deeper integrations depend on your approved setup and can be scoped — but you don't need a big IT project to start catching calls.

Optional

What are the missed calls costing you?

A conservative estimate from your own numbers. Hearing it answer your real calls tells you the truth.

You may be leaving an estimated
$0
per month on the table from missed appointment calls.
A conservative estimate from your numbers — it assumes about a third of missed calls are real appointment opportunities (the rest are price-shoppers, vendors, existing customers, and wrong numbers). Hearing TorQi on your real calls shows what it actually captures.
See TorQi Answer Shop Calls
Straight answers

The questions shop owners actually ask.

"We already answer our phones."
You answer most. This is for the ones you can't — when advisors are buried, after hours, and during the rush. Those are the jobs going to the next shop.
"Our advisors handle calls fine."
They do — until they're writing an RO with a customer at the counter. TorQi backs them up on the overflow; it doesn't replace them.
"I don't want AI talking to my customers."
Most owners feel that way until they hear it. Call the demo line first and judge for yourself.
"Can it diagnose or quote prices?"
No. It captures the symptom and routes the call to your advisor — diagnosis and pricing stay with your team unless you've approved specific rules.
"Can it book into Tekmetric / Shopmonkey / AutoLeap?"
It captures the appointment request and routes it, and can book directly when your approved scheduling setup supports it. We scope that with you.
"What if we're too small? How hard is setup?"
It's built for shops with real call volume — if you're not missing enough calls to matter, you'll know fast. Setup is on us: you give us your hours, services, and routing; we build, test, and launch it.
Getting started

Start by hearing it answer your calls.

A managed trial for qualified shops

Fully set up by TorQi, so you can hear it take real calls before you commit. Trial scope depends on your call volume and setup. After the trial, keep it live on a monthly plan based on your workflow, call volume, and any integrations. TorQi is a managed service for shops with enough call volume to justify it — not a free tool.

See TorQi Answer Shop Calls Ask About the Managed Trial
FAQ

Questions, answered straight.

What does TorQi do for repair shops?
It answers your overflow and after-hours calls, runs service intake, captures the appointment request, routes urgent calls, and sends summaries — fully managed by us.
Is this for small shops or busy shops?
Busy shops. It's built for shops with real call volume and advisor overload — not one-man shops or mobile mechanics.
Does TorQi replace my advisors?
No. It backs them up on the calls they can't grab; it doesn't replace them.
Can it book appointments?
It captures the appointment request and routes it, and can book directly when your approved scheduling setup supports it.
Can it integrate with my shop software?
It works alongside Tekmetric, Shopmonkey, AutoLeap, Shop-Ware, Protractor, Mitchell, RO Writer, and more. Direct booking/integration depends on your setup.
Can it work without integration?
Yes — it can hand off summaries by email or SMS. No integration required to start.
Does it diagnose vehicles?
No. It captures the symptom and routes it; diagnosis stays with your techs.
Does it quote prices?
No final estimates unless you've approved specific pricing rules. Otherwise it captures the need and routes it.
Can it handle after-hours calls?
Yes — 24/7, so after-hours calls don't disappear into voicemail.
Can it handle Spanish?
Yes, depending on setup — we configure and test it for your shop.
How does the managed trial work?
We set it up for qualified shops so you can hear it take real calls. Scope depends on your call volume and setup.
How much does it cost?
Monthly pricing depends on your call volume, workflow, and any integrations, with a setup. It's a managed service for shops with real volume.
How fast can we launch?
Quickly once we have your shop details and approved call rules — we test the flow before launch rather than rushing it.
How is this different from an answering service?
An answering service takes a message. TorQi runs your service intake, captures the appointment request and urgency, routes the urgent ones, and reports back — and it never sleeps.
How is this different from a generic AI voice agent?
Generic tools hand you software to configure. TorQi is built for repair-shop intake and fully managed — we build the call flows, test them, monitor, and tune, around how your shop runs.
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