TorQi backs up your advisors, captures appointment requests, and protects overflow and after-hours calls — fully managed by our team.
Most "AI receptionists" answer a call and take a message. TorQi is built around the calls a busy shop actually misses — advisor overflow, after-hours, diagnostics, appointment requests, tow-ins, and high-value specialty calls — runs your service intake, and routes the urgent ones to your team.
Below is every way it helps. Find yours. ↓
Advisors are writing ROs, explaining estimates, and checking in customers — and the phone keeps ringing.
Backs up your advisors by answering overflow calls and capturing the appointment request.
Customers call after you close and hit voicemail — and most never call back.
Answers 24/7, captures the customer, vehicle, need, urgency, and time, then sends the summary.
Customers call to book, reschedule, or check availability while advisors are buried.
Captures the appointment request and routes it — and books when your approved setup supports it.
Incomplete phone notes make advisors call customers back just to understand the problem.
Captures name, vehicle, symptoms, urgency, tow-in/safety flags, and preferred timing.
Import owners call multiple specialists — high-value diagnostic calls shouldn't hit voicemail.
Answers professionally, captures the high-value opportunity, and routes it to your advisor.
Urgent calls — tow-ins, no-starts, safety issues — get buried in the scheduling queue.
Flags urgent calls and routes them by your shop's rules.
Shops lose opportunities when Spanish-speaking callers aren't handled well.
Supports Spanish depending on setup — captures the request and routes the summary.
Coverage is strong at one location and leaky at another — and you can't see it.
Consistent call handling and summaries across locations, with location-level routing.
Your advisors can't write an RO with the customer at the counter and answer the phone at the same time. The call that rings during the rush goes to voicemail — and to the next shop on Google.
And a customer who's already dialing the next shop. TorQi answers 24/7 and captures the request before they move on — with a clean summary waiting for you in the morning.
Booking calls collide with the rush. TorQi captures the request plus a complete intake — vehicle, symptoms, urgency, tow-in/safety flags, timing — ready to schedule. Fewer callbacks, cleaner schedule.
An import owner calling about a diagnostic or major repair is high-dollar work — and they won't leave a second voicemail. TorQi answers professionally, captures the concern, and routes it to your advisor. One call can be a repair that would've gone to a competitor.
You run a shop, not an IT department.
TorQi fits your current phone and scheduling process and works alongside Tekmetric, Shopmonkey, AutoLeap, Shop-Ware, Protractor, Mitchell, RO Writer, your calendar, or simple email/SMS summaries. No rip-and-replace. Direct booking and deeper integrations depend on your approved setup and can be scoped later — you don't need them to start catching calls.
TorQi backs up your advisors, captures appointment requests, and helps busy shops protect the calls they already paid to generate.